Shipping and Refund/Returns Policy

Last Updated: August 13, 2025

Thank you for choosing Cooler Decks! This Shipping and Returns Policy outlines our policies regarding the shipping of our custom-made cooler tops and our approach to returns or exchanges. As each product is crafted specifically for you, we have a strict no-return and no-exchange policy, but we are committed to ensuring your satisfaction. Please read this policy carefully before placing an order.

1. Shipping Policy

We take pride in crafting custom cooler tops tailored to your specifications. Here’s what you need to know about our shipping process:

• Order Processing: Because each cooler top is custom-made, please allow 5-10 business days for production before your order is shipped.
• Shipping Times: Once your order is shipped, delivery times are estimated based on your location and the shipping method selected at checkout. Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by destination.
• Shipping Costs: Shipping fees are calculated at checkout based on your location and the weight of your order. All prices are in USD.
• Carriers: We partner with reliable shipping carriers to deliver your order. You will receive a tracking number via email once your order ships.
• Delivery Issues: We are not responsible for delays caused by shipping carriers, customs, weather, or other factors beyond our control. Risk of loss and title for products pass to you upon delivery to the shipping carrier.
• International Orders: International customers are responsible for any customs duties, taxes, or fees imposed by their country.

2. Returns and Exchanges Policy

As each Cooler Decks product is custom-made to your specifications, we do not accept returns or exchanges. This includes requests due to changes in preference, incorrect specifications provided by you, or other non-defect-related reasons.

However, your satisfaction is our priority. In the rare event that you are significantly dissatisfied with your order due to a manufacturing defect or an error on our part, please contact us, and we will work with you to make it right. Possible remedies may include:

• A replacement product, if feasible, at our discretion.
• A partial or full refund, depending on the circumstances.

To request assistance, please contact us within 14 days of receiving your order at support@coolerdecks.com with your order number, a description of the issue, and any relevant photos. We will review your case and respond within 3-5 business days.

3. Damaged or Defective Products

If your cooler top arrives damaged or with a manufacturing defect, please notify us immediately upon receipt at support@coolerdecks.com. Include your order number, a description of the issue, and photos of the damage or defect. We will evaluate the issue and, if verified, work with you to resolve it, which may include a replacement or refund at our discretion.

4. Warranty

Our cooler tops come with a limited warranty against manufacturing defects for one year from the date of purchase. This warranty does not cover damage caused by misuse, accidents, improper care, or normal wear and tear. To make a warranty claim, contact us at support@coolerdecks.com with your order details and evidence of the defect.

5. Contact Us

If you have any questions or concerns about our Shipping and Returns Policy or your order, please reach out to us:

Cooler Decks
Email: support@coolerdecks.com
Address: 123 Cooler Lane, Suite 100, Austin, TX 78701